We are an evidence-based charity. Our trustees and leadership team have extensive public health, NHS and charity experience. We have a strong governance process to make sure the gambling industry has no input or influence on our work.
We are accountable to the Charity Commission and our Board of Trustees. With arrangement by the UK Government, we are funded by voluntary donations from the gambling industry.
We work in close collaboration with the government, gambling treatment providers, NHS, and the lived experience community, to create advice, tools and research to help keep people safe from gambling harms. We also commission a range of treatment and support services across Great Britain.
We believe that we can support anyone experiencing gambling harms, no matter where they’re at in their journey. Our aim is to create a safer society free from gambling harms for everyone.
Our strategy is based on an understanding of the population's needs and informed by the evidence of what works and the voices of people with lived experience.
You can get in touch with us if you have any questions or want to know more about our work. We are unable to offer individual support for gambling or give advice about gambling disputes or regulatory issues.
As we grow, we’re looking for individuals who have a shared enthusiasm for our charity’s mission. Find out more about our current opportunities.
Our Lived Experience Council play a vital role in shaping our short and long-term plans. The Council is made up of people with lived experience of gambling harms, including those who have been affected by other people’s gambling.
We commission the National Gambling Support Network (NGSN), a network of organisations across Great Britain. The NGSN provide free, non-judgmental, confidential treatment, advice and support on a range of gambling related issues. They support people who are experiencing gambling harms, as well as those affected by someone else’s gambling. This includes the National Gambling Helpline which takes around 42,000 calls a year.
We work closely with the Gambling Commission, the Department for Digital, Media & Sport, the Department of Health and Social Care and the Ministry of Defence.
We support the government’s plans to introduce a statutory levy in the Gambling White Paper. The levy will allow further separation between the gambling industry and the commissioning of services to prevent gambling harm.
The levy will also give certainty and stability for funding which will allow an increase in access to early interventions and the number of local services that work to prevent gambling harm. It will also allow the development of a commissioning plan targeted at helping young people and children.
Unfortunately, this service is for UK residents only. You can find out more about international support here.