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Evaluation of the Gambling Support Service, England & Wales (GSSE&W)

Author: Kantar Public Published: June 2021
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Summary

This report evaluates the Gambling Support Service England and Wales (GSSE&W) programme delivered by Citizens Advice from 2018 to 2021.

Topics covered

  • Implementation and delivery of GSSE&W programme activities
  • Outcomes and impacts achieved
  • Lessons learned and recommendations for improvement

Key findings

The programme increased awareness of gambling harms and available support amongst frontline staff and some community members. However, delivery was inconsistent across regions due to capacity constraints and difficulties securing buy-in.
Overall, GSSE&W demonstrated potential in addressing gambling harms, but more time is needed to fully realise and sustain outcomes.

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