Evaluation of the Gambling Support Service Scotland

Summary

This report evaluates the Gambling Support Service Scotland pilot project run by Citizens Advice Scotland. Kantar Public assessed how well the service worked to help people affected by gambling.

Topics covered

training frontline workers to spot gambling problems
raising awareness about gambling harms
giving advice to people affected by gambling

Key findings

The service successfully trained over 2,000 frontline workers in Scotland to identify and support people with gambling issues. However, awareness-raising activities were limited.

The report found that the screening tool for identifying gambling problems needs improvement and better data collection is needed to fully understand the project's impact.

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Evaluation of the Gambling Support Service Scotland

Evaluation of the Gambling Support Service Scotland